Shipping policy

SHIPPING POLICY

We make it. Then we ship it.

Every PiEL is cut, packed, and prepared for you after your order is placed.

Processing time

Orders are typically processed and handed off to the carrier within 1–2 business days. Business days do not include weekends or U.S. federal holidays.

Processing time is separate from shipping/transit time.

Standard Shipping

Standard shipping is FREE on U.S. orders.

Standard delivery times vary depending on destination and carrier service. Most standard shipments should arrive within approximately 2–5 business days after they are handed to the carrier.

Tracking information will be provided when available.

Expedited Shipping

Need your PiEL sooner? Expedited shipping options may be available at checkout for an additional charge.

Expedited shipping affects carrier transit time only and does not change our normal 1–2 business day processing time unless otherwise stated.

Where We Ship

PiEL currently ships within the United States only, including Alaska and Hawaii.

We do not currently offer international shipping.

Tracking & Delivery

Once your order ships, you'll receive tracking information when available. Carrier tracking and delivery estimates are provided by the shipping carrier and may occasionally be affected by weather, holidays, service interruptions, or other circumstances outside PiEL's control.

Lost or Delayed Packages

If your tracking hasn't updated for an unusual amount of time or your package appears to have been lost in transit, contact us and we'll help investigate the shipment with the carrier.

If a shipment is reasonably determined to have been lost in transit, PiEL may provide a replacement at no additional cost.

Package Says Delivered, But You Don't Have It

If tracking shows your package as delivered but you can't find it, first check around the delivery location and with members of your household or neighbors who may have received it. We also recommend allowing 1–2 business days, as carrier delivery scans can occasionally appear before the package actually arrives.

Still missing? Contact us and we'll review the situation with you.

PiEL cannot guarantee replacement of packages that have been confirmed as delivered by the carrier, including packages that may have been lost or stolen after delivery. We will, however, do our best to help.

Incorrect Shipping Addresses

Please double-check your shipping address before submitting your order.

If an order is returned to PiEL because of an incorrect or incomplete address provided at checkout, we can resend it after the correct address is provided. Additional shipping charges may apply.

If we made the mistake, we'll make it right at no additional cost to you.

Damaged in Transit

If your order arrives damaged, contact us as soon as possible and include a photo of the damaged packaging and product.

Once verified, we'll replace items damaged during shipping at no additional cost.

Questions?

Something weird happen with your shipment? Talk to us.

We'd rather help solve the problem than make you read this page twice.